Click log on log in to log out of the server click on the drop down menu. Avaya onex attendant is the pc based operator console for the avaya communication manager r 3. Avaya onex client enablement services overview release 6. Attendant console runs on one or more pentium class personal computers pcs. Avaya communication manager attendant configuration for avaya. Recorded avaya onex attendant technical knowledge transfer deep dive. When it comes to business collaboration systems, one size does not fit all. About this user guide this guide is a stepbystep introduction into the use of the onex attendant application. Sep 27, 2016 this video describes the basic configuration of avaya one x attendant and describes all the steps such as, creating attendant on communication manager, installing license, registering attendant to.
The avaya onex portal also integrates with microsoft active directory ad for user authentication and authorization. Smdrcdr data format and connection settings this data is being extracted with help of the advanced pbx data logger software only. Avaya ip office provides you with options, so you can tailor your collaboration system to best fit your business requirements. Avaya definity 302c attendant console black 107797581. The avaya ip office platform is the ultimate in converged voice and data technology. Avaya onex attendant whether you serve as a switchboard for many users or connect calls on a smaller scale, the avaya onex attendant operator position provides just the tools and functions you need to expertly forward calls to the correct party. Start avaya onex communicator to display the avaya onex communicator login dialog box. Using avaya onex communicator icons the table below lists out icons used in avaya onex communicator user interface and the purpose of. Avaya aura messaging implementation and maintenance, avaya learning, session manager, aura test, avaya cms, avaya aura, avaya ip office manager, avaya communication manager, avaya wiki, avaya g430, avaya certification, avaya site administration, avaya training, avaya university, avaya session manager, avaya aura communication manager, carousel training, avaya aura messaging, avaya voicemail. Find the user manual and the help you need for the products you own at manualsonline. Refurbished avaya definity 302c attendant console black 107797581. Attendant console for avaya is easy to use with a clear screen layout so operators can become proficient quickly with minimal training. The avaya dmccso integration uses softphones on the avaya aes server as the audio source, and receives call control events and metadata through aes using tsapi.
Avaya ip telephones wall mount instructions manual. Avaya communication manager attendant configuration for. Every company operates differently and has unique communication needs. For example, video kiosks in busy retail outlets such as mobile phone stores and home improvement centers enable immediate customer assistance with a remote agent when instore personnel. Avaya onex attendant cm phonebook via configuration. It allows the integrated linking of the telephony with customer data and internal employees information as free busy, present or absent, meeting and vacation. Avaya c360 ethernet switches on page 379 for new installations and migrations avaya p3 and p4 ethernet switches on page 385 issue 6 february 2007 53 avaya p330 ethernet switches on page 387 customer ethernet switch. Avaya equinox attendant leverages the power of unified communications to give your front desk personnel the best possible chance of creating the right first impression.
A avaya nao pode garantir o funcionamento constante desses. If avaya onex communicator is integrated with avaya onex portal, in the user name box, enter your user name on the server. Answering a call answering a call to call a favorite contact or access a favorite feature, scroll down through your call appearances. I was under the assumption that logging an agent in manual in state would do this. Attendant console user guide chapter 1 introduction to attendant console business communications manager attendant console is an application that provides centralized call management and call activity reporting capability to a business. Avaya onex deskphone edition for 96409640g ip telephone user guide february 2009 5 overview the following table provides buttonfeature descriptions for the 96409640g telephone. Use avaya onex communicator to increase the productivity of your enterprise with tools that enhance collaboration, improve responsiveness, and lower costs for it and enduser support. Start avaya one x communicator to display the avaya one x communicator login dialog box 2. The dialpad window displays the advanced sip telephony ast features that are programmed for your extension. Unity connected solutions avaya onex communicator avaya onex communicator quick reference guide in order to see the namenumber information in the ca logging in open onex communicator by double clicking the onex communicator icon on your desktop and enter your extension and password and click log on. Avaya onex deskphone edition for 96409640g ip telephone. Once you have read a few pages you will notice that topics are structured similarly.
The telephony and mobility integration with avaya aura communication manager is achieved through avaya aura application enablement services. If it is not integrated with avaya onex portal, in the extension box, enter your extension. You should hear your auto attendant message and should be able to follow the actions you outlined. It operates on the avaya communication manager pbx. The attendant solution offers large and mediumsized companies from all industries integrated, multiclient capable uc functions. Importing cm station and agent data to one x attendant phone book cyclically. Learn how to manage user extensions with avayas ip office manager. Avaya one x attendant is the pc based operator console for the avaya communication manager r 3. Proprietary use pursuant to company instructions avaya communication manager and adjunct software compatibility matrix march 31, 2008. Avaya onex attendant onex attendant introduction whether you serve as a switchboard for many users or connect calls on a smaller scale, the avaya onex attendant operator position provides just the tools and functions you need to expertly forward calls to the correct party. We reorganized our documents and downloads to reduce your research time and quickly get you to the resources you need. Atiras attendant for avaya cm the unique, webbased attendant solution atiras tbbased console was developed by frox ag in switzerland.
Avaya merlin legend mlx16dp telephone manual free download. One of the defining features of the avaya onex attendant operator position is the operatorfriendly user interface. Avaya one x attendant connected to avaya communication manager service and installation manual 16603459en release. Avaya onex attendant onex attendant introduction whether you serve as a switchboard for many users or connect calls on a smaller scale, the avaya onex atten dant operator position provides just the tools and functions you need to expertly forward calls to the correct party. Cutting edge customer service with easy to use tools is now available to the smallest of businesses. Our new support features will help make your support experience fast, easy, and efficient.
One ethernet switch for single control reliability. How to administer or configure avaya onex attendant youtube. Onex attendant setting road warrior or telecommuter mode. Ip office brings a combination of voice and data applications formerly reserved for only the largest corporations. Application notes for configuring avaya onex portal as part. Apr 18, 2017 to test your auto attendant, setup a second time profile during a time when the phones arent busy. To locate your free avaya manual, choose a product. Key benefits of avaya onex agent integrated video capabilities open the door for innovative new customer service applications.
Attendant console for avaya displays caller details and so the response can be tailored according to the number dialled. Avaya onex mobile provides seamless access to voice messaging and corporate directories avaya onex. We installed the exact same load of one x attd on the new machine, put backups in correct directory, and then ran the restore process. But even before pressing autoin the agent is able to receive calls. One x attendant setting road warrior or telecommuter mode open the one x attendant client and click the login button. Sep 07, 2012 walkthrough of cm configuration required for integration with onex attendant.
1221 901 807 205 1189 275 1459 1235 1243 792 780 856 421 1317 1194 254 645 1437 785 1093 243 393 908 717 633 283 1189 1083 1144 1383